Return Policy

This Return & Refund Policy explains how cancellations, returns, and refunds work at CigMEXO (cigmexo.shop).

Order Cancellation

We accept order cancellation before the product is shipped or produced. If your order is cancelled in time, you will receive a full refund.

We cannot cancel an order once the product has already been shipped.

Returns

We accept returns of products. Customers may apply for a return within 3 days after receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee is charged for the return of a product.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company—it may take extra time before a refund is posted. Next, contact your bank; there is often processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us at luzhiyuan36@gmail.com.

How to Start a Return

Please contact our customer service to obtain the return address and return instructions before sending any package back.

Email: luzhiyuan36@gmail.com
WhatsApp: +00 0000 000000